At our annual ZEROREZ® franchise conference, six carpet cleaning service franchise locations were recognized for receiving the highest Listen360 scores in the company. The awards were given to the top three franchises making more than $1,000,000 and the top three under $1,000,000. The Fredericksburg franchise scored 88% positive reviews making them third place in the franchises under $1,000,000 category. We asked the carpet cleaning service franchise owners several questions in relation to their award, and are proud to highlight their achievements.
The Fredericksburg franchise is owned by Raeann Litalien & Mike Rincon and covers the greater Fredericksburg area and Prince William County in Virginia. The franchise opened in Fredericksburg in January of 2014.
What made you decide to purchase a ZEROREZ® carpet cleaning business for sale?
The ZEROREZ® brand in its entirety resonated with our team as we sought out to open a franchise. We felt that we wanted to introduce our community to a brand that would do more for them beyond regular carpet cleaning – one that cared for their health and the environment in which we live.
What do you love about your location/city?
The Greater Fredericksburg Area and Prince William County are located right in the middle of Richmond, Virginia and Washington, D.C. We are also fortunate to have the Quantico Marine Corps Base located within our territory and are proud to offer a Military Discount in honor of those that serve our great country.
Does your location support any civic, community, service or charity organization(s)?
If so, which, and how and why is that important to you?
ZEROREZ® of Greater Fredericksburg and Prince William County is proud to have formed a great partnership with the Greater Fredericksburg Area Habitat for Humanity! Their organization has a special program called ‘A Brush with Kindness’ which provides smaller renovations to homes within the community of those less fortunate. We specifically sought out the FredHab team in hopes of finding ways our business could help their mission in January of 2016, and we are now servicing multiple homes each month with carpet cleaning. In addition, we will be sponsoring some of their upcoming fundraisers as well as participating in a Team Building Day for their current home build project. This partnership is important to our team and we are truly honored to be able to support and connect with our community in such a significant way.
What do you love about being a ZEROREZ® franchisee in this city?
We love that our community is greatly diverse and we have the opportunity to build relationships with a variety of people.
How do you feel about winning this award?
Our team understands that customer service must be a top priority in order to succeed in the service industry, and collectively we focused on that in 2015. We are proud to be recognized for our ability to create loyal, raving fans in our community and greatly appreciate the opportunity we have to serve them. We are excited about the relationships we have built and are grateful to our customers that go above and beyond to share their ZEROREZ® Success Stories leading us to win such a prestigious award.